Convenient Auto Repair in Medfield, MA

Taken to the cleaners! This was my first visit to Randy automotive center for my son’s car that was stalling at idle. Frankly, I was blown away by the quote I received and the laundry list of items to replaced. I was quoted a range for the diagnostic fee and of course it came in at the maximum fee of $275.00 (including new customer discount). The mechanic claimed it was a bad throttle body and the estimated cost was $1,600. It's a $600 part at the high end and an hour to install. A very simple fix but they were wrong! I also received a laundry list of items to perform and most of it was not necessary such as: - Cabin filter – replaced less than a month ago - Windshield wipers – new in the spring - Transmission service – not due for service - Serpentine belt - -done approx a year ago - four wheel alignment – done last month - brake system service – done when the brakes were replaced earlier this spring - coolant system – probably time and no debate - power steering service – probably time and no debate - front and rear shocks/struts – original and nothing wrong Fortunately, I worked as a mechanic all through school and I'm not easily taken. Clearly, I have lost all faith and trust in Randy’s after seeing their quote and will not be back! BTW... the car was repaired by another shop and it was not the throttle body but a simple sensor for a total of $279.00 including the diagnostic charges. Response to Randy's Automotive Service Your question: Can you please contact us with the repair the other shop made? I would prefer to keep the other shop out of these concerns but the part that was replaced follows: 07k906433b Crank position sensor $136.00 Plus Labor/Diagnostic charge of $130.00 plus tax and Environment charge for a total of $279.94. Regarding the other recommendations, talk to your customer before recommending unnecessary work. If I agreed to everything, it would have costs thousands in unnecessary repairs.

Jay H

I highly recommend Randy's! Not only did they fix my brakes, when they found out how long it would take to repair some messy lines they gave me a loner car for the week. They drove me there to retrieve it! Plus a thank you note and chocolate bar when I picked my car up. They were friendly and professional and now that I have great brakes I will be stopping there again!

Gail Bambrick

Service and delivery time were good. Estimate held. Offered 3 replacement tire options. The least expensive option were competitive in spec to higher cost option. Overall a little pricey.

Joe Yee

I have been a customer of Randy's Auto Service for well over 30 years. The staff has always been professional and friendly. The quality of service is first rate, everything is explained and has been properly done. Over the years I've learned that value and quality is more important than just a price, and Randy's Automotive consistantly delivers on those points. I always recommend a visit to Randy's Auto to anyone needing Auto services. _

Tom Phelps

I received a recommendation for Randy's automotive from a faculty member at my college. I am so glad I called them when I purchased a used car and brought it in for an inspection. Their work is of high quality and quick turn around. The people who answer the phone and work at the front desk are accommodating and incredibly enjoyable to communicate with. I will definitely visit here again should my car need more service, and I will be recommending this shop to others who seek automotive help.

Kelly Stellmacher

Randy’s Automotive does a fabulous job. The staff is amazing and really look out for their customers. Honest and trustworthy and completely back up their repairs. Been going there for 30 years and wouldn’t even consider using another auto shop.

Bette G.

Went to get my car inspected and got a rejected inspection because they told me two of my tires were 1/32 of an inch too worn. They tried to sell me new tires so I could pass inspection. The price they gave me was over $2000 for tires that I could get installed at the dealer for about $1200. I’m disappointed that they tried to take advantage of me and will not be returning here in the future. Be careful if this place!

Robert W

I ran in to get my car inspected. The team was friendly from the start. Gave an accurate estimate of the wait/complete time and offered a really nice seating area with beverages and snacks. I heard them great each new customer as they entered or answered the phone. Great customer service, good waiting area and spot on for timing of work/wait. I cannot comment on price as it was just the inspection. Will come back for other work in the future based on this experience.

Jenn Samalis

Wanted a quote for necessary repairs to make my car safe and operational following a car accident. Instead, they tried to upsell me on $2,000+ worth of general maintenance repairs. They also failed to notice the exhaust pipe was bent at middle cat. Paid Randy’s $250 just to drive away… Took my car to another body shop and paid $241 to get my car safe & back on the road.

Nancy Downes

Fast, friendly, convenient, and affordable. I went in for a walk in vehicle inspection and some repairs and the work was completed quickly. Waiting area was great. I will continue to use them in the future.

Monica Towle